software components
1. Of course it is useful since knowing those incidents we can follow up on these incidents. 2. Use of useful tools in research processes. software that allow the results of the processes to be more specific and organized. It allows broadening the searches of the study of the areas. It allows disseminating and organizing these discoveries of the study areas in various presentations. 3. The number of levels in which a company organizes its support group depends fundamentally on the needs of the business, the objectives or the will, since it will entail the ability to sufficiently serve its clients or users. 4. It can present several drawbacks by not following the protocols to deal with incidents, since it may not follow steps that may be important for solving the user's problem and the user may be dissatisfied and seek another service, generating losses for the company. 5. Originally ITIL was just a physical library containing information on how to better manage an IT department. To...